Refund policy

At Ipocket, customer satisfaction is important to us. Please review our refund and return policy before placing an order.

Eligibility for Returns

You may request a return if:

  • The product arrives damaged or defective.

  • You receive an incorrect product.

  • The product has a manufacturing defect covered by the applicable warranty or return terms.

Return requests must be submitted within [7 days] of delivery, subject to the applicable product terms and consumer rights.

Conditions for Returns

To help us process your request, please:

  • Keep the product, packaging, accessories, and included documentation.

  • Provide your order number and a description of the issue.

  • Share clear photographs or an unboxing video if requested to assess damage or an incorrect item.

Products may be inspected before a return or refund is approved. Items damaged through misuse, unauthorized repair, or accidental damage may not qualify for a return under this policy, subject to applicable law and warranty terms.

How to Request a Return

  1. Contact us at [Your Support Email].

  2. Include your order number and the reason for your request.

  3. Our support team will explain the return procedure.

  4. Send the product to the authorized return address after receiving instructions.

Please do not send products to an address without return authorization.

Refund Processing

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method within 7–10 business days after approval. The time required for the funds to appear may depend on your bank or payment provider.

Where required by law, refunds will be provided within the applicable statutory timeframe.

Cancellations

You may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return process may apply.

Damaged or Defective Products

Please contact us as soon as possible after delivery if your product arrives damaged, defective, or incorrect. We will assess the issue and offer an appropriate resolution in accordance with our policy, warranty, and applicable law.

Contact for Refunds

Email: iapplemini.shop@gmail.com